- Call Today For a FREE Site Review:
(561) 346-9781
Support Maintenance - Local Management
Rely on Local Management for your Customer Support and Maintenance Services
Given the ever-increasing demands for online global sales and services, you need an enterprise grade partner you can rely on 24/7 to quickly resolve support and maintenance issues. Local Management has been helping customers of all sizes achieve and exceed their business goals for over 15 years. Whether its Remote Work Solutions, CMS, CRM, Enterprise Applications, Managed IT Services, Professional IT Services, Cloud Solutions, Business Continuity, or simply updates to your online content, Local Management can help.
What our customers are saying.
Local Management is a strong trustworthy team with significant experience market strength and knowledge. Great folks!
– Treatment Center
Ongoing website and application(s) maintenance ensures that your products are responsive, stable, and secure. Local Management can help you avoid normal or peak event down time with regular proactive maintenance and consulting.
Customer satisfaction is the leading indicator used to measure customer loyalty, reduce churn and increase revenue; it is also a key point of differentiation that helps you attract new customers.
Expert Service by a Company Dedicated to Your Success.
Support & Maintenance Services Include
Updates to your website or applications
Finding and fixing broken links
Regular updates and backups
Monitoring the performance of online resources and applications
iOS and Android application troubleshooting and development
Resolution of bugs or coding errors
.NET and nopCommerce – expertise and support
Version upgrades for PHP, My SQL, WordPress etc.
A complete portfolio of security services
Local Management takes ownership of technology-driven support projects to help create exceptional, cost-effective solutions for your company. We consider all our customers long term business partners and are committed to helping them consistently excel in their respective domains.
Support and Maintenance Packages
DIAMOND
$/month
- Unlimited support tickets
- Dedicated resources for a complete month (22 working days) focusing on support and maintenance activity of content or applications
- Weekly customer call for status updates and Q & A
- Video call and email support based on priority and severity of your issues
- Monthly report on task progress and resolution
- Immediate, time-zone based response
- Technical consultation and suggestions
GOLD
$/month
- All items which are part of Silver Support plus…
- Up to 80 hours for dedicated development and issue resolution
- Weekly call for discussion
- Video call and email support based on the priority and severity of your issues
- Monthly report of previous month within the first week of each month
- Response time within 4 hours
SILVER
$/month
- Up to 8 open support tickets
- Bug fixes and troubleshooting services
- Software updates and security patches, as required
- Monthly health check call
- Weekly email with status updates
- Server Maintenance Support
- QA for every new update
- Turnaround time 3 Business Days (resolution time could vary based on the complexity of the issue)
BRONZE
$/month
- Up to 4 open support tickets
- Bug fixes and troubleshooting services
- Software updates and security patches, as required
- Access to Zoho Ticketing System
- Minor Content Revision
- A Turnaround time of 4 Business Days (resolution time could vary based on the complexity of the issue)
Local Management Can Help!
Global events continue to increase the percentages of online purchases, which in turn dramatically increasing the demands on your sales and support service capabilities. We measure our success through your ability to grow your business and satisfy the needs of your customers. Our support and maintenance packages include a variety of offerings delivered by a team of technology experts committed to helping you reach and exceed your business objectives. Let Local Management optimize and safeguard your system so you can focus on meeting the needs of your customers.
